FAQ - Frequently Asked Questions

How does the ZeroOne Usability Evaluation work?


We offer you two options, since ZeroOne is a customer first company, and in order to help you identify some of the gaps in your platform by yourself we provide you guiding questions for free (check it out on the “Evaluation Page”). However, to be a BULL usability platform and get access to a full detailed report with all improvement opportunities information, as platform's usability compliance level, needs characterization per task and action, and ready-to-apply improvement descriptions, generated by a highly specialized evaluator, in a synthetized and visually designed way through tables, charts and mockups, we provide a premium version. To get access to the premium version 1st) you must only run some tasks and answer a few questions by clicking on the "Start Evaluation" button, performing the freemium version and clicking on the “Submit” button. Then, you must click on “Get Results” button and pay via cryptocurrency for the evaluation; 2nd) we perform a diagnosis based on a unique ISO 9241:10 calculations method to identify your platform's usability critical gaps; 3rd) get access to a full detailed report with all improvement opportunities information in a synthesized and visually designed way through tables, charts and mockups, in 15 work-days.




How much does it cost?


The ZeroOne Usability Evaluation has a fixed and unique price of $1000,00 USD




Which payment methods do you accept?


We only accept cryptocurrency as a payment method. Once you have transferred it, please, send the TX Hash (transaction hash) together with the original address of your wallet directly to ZeroOne’s email: evaluation@zerooneusability.com Bitcoin Wallet Address: 3GxQkF9FCN8HWZ2kW1NJtp1Q2TP9nCmxgS ATAR Pay ID: 5565740277039104




Why should I pay to run the ISO 9241:10 Heuristic Usability Evaluation on my platform?


Because, after the evaluation, you will be able to transform your platform into an intuitive and simpler interface, with highly usability, reducing support time and increasing autonomy through a self-sufficient intelligent platform. Also creating an environment that attracts, fidelizes and generates compliments from new and old customers through consistent and precise feedback of users experience that enable you to promote continuous improvements and gain excellent referrals from users to their friends and family.
Furthermore, you'll be able to expand your target audience at the same time that promotes accessibility and inclusion, agreging social value to your business and promoting a healthier and more ergonomic experience to your users. Moreover, you can increase efficiency, prevent customers losses, and increase the business actual profit by proactive and customer first usability approaches instead of reactive ones and transform your platform into a total and successful performance system.




How much time does it take to receive the usability evaluation results?


In the premium version you receive the full detailed report in 30 consecutive days, from the transaction confirmation on Blockchain and from the receivement of the TX Hash (transaction hash) together with the original address of your wallet directly to ZeroOne’s email: evaluation@zerooneusability.com




Who is ZeroOne?


Zero One Usability is a company specialized in usability engineering based on ergonomic principles and in the experience of the evaluator who examines the crypto exchange platform. We identify aspects that may hinder users' experience during their tasks and interactions with your platform in order to provide you with powerful tools to improve it, closing all of its gaps. We have righteous and qualified professionals and all our operation is conducted through the most secure systems and procedures. We will never request your private information.




Where will I receive my usability evaluation results?


You will receive it on your registered email.





 
 
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